Document Owner: MetSoP (Pty) Ltd
Responsible Party: MetSoP (Pty) Ltd
Responsible Officer: Yasheen Arjun Mohanlal
Contact Details: communications@metsop.com | 010100 8436 | 56 Amelia Lane, Lanseria Corporate Estate, Lanseria, 1739
Effective Date 22 May 2026
1. Introduction and commitment
These Terms of Use govern access to and use of the MetSoP (Pty) Ltd website and any information, text, MetSoP (Pty) Ltd (“MetSoP”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information in a lawful, reasonable and transparent manner.
This Privacy Policy explains how we collect, use, disclose, retain and safeguard personal information when you visit or interact with our website, communicate with us, request information about our products or services, submit business enquiries, engage with MetSop as a client, supplier, service provider, business partner, job applicant or authorised representative of an organisation.
This Privacy Policy is prepared with reference to the Protection of Personal Information Act 4 of 2013 (“ΡΟΡΙΑ”), the Promotion of Access to Information Act 2 of 2000 (“PAIA”) and other applicable South African laws.
2. About MetSoP
MetSoP is a South African metallurgical firm providing metallurgical solutions, reagent-related services, laboratory testwork, technical support, site and plant trials and related business services to mining and industrial clients.
Our website is intended to provide information about our business, services, technical capabilities, contact channels and related corporate information. It may also enable visitors to submit enquiries, contact requests, supplier or client information, recruitment information or other communications to MetSoP.
Metsop.com Info@metsop.com Reg No.: 2019/056916/07 VAT No.:4930285921
3. Scope of this Privacy Policy
This Privacy Policy applies to personal information processed by MetSoP as a responsible party in relation to our website and business interactions arising from or connected to the website.
It applies to website visitors, prospective and existing clients, suppliers, service providers, business partners, mine representatives, consultants, job applicants, authorised representatives of juristic persons and any other person who communicates with us or provides personal information to us through or because of the website.
Where a separate contract, supplier onboarding pack, employment notice, recruitment notice, PAIA manual, SHEQ process or customer-specific privacy notice applies, that separate document should be read together with this Privacy Policy.
4. Meaning of personal information
For purposes of this Privacy Policy, “personal information” has the meaning given to it in POPIA and includes information relating to an identifiable living natural person and where applicable, an identifiable existing juristic person.
Personal information may include, for example, names, surnames, job titles, company names, registration numbers, contact details, physical and postal addresses, email addresses, telephone numbers, identification information, financial and tax information, contractual information, website usage information and correspondence with MetSoP.
“Processing” includes collecting, receiving, recording, organising, storing, updating, retrieving, using, transmitting, sharing, retaining, restricting, deleting or destroying personal information.
5. Personal information we may collect
MetSoP may collect and process the following categories of personal information, depending on how you interact with us:
| Category | Examples |
| Contact and identity information | Name, surname, title, designation, company, email address, telephone number, physical/postal address and other contact details. |
| Business and juristic-person information | Company name, registration number, VAT number, tax information, procurement details, authorised signatories, directors, shareholders, BBBEE or vendor information where required for legitimate business purposes. |
| Communication information Client, supplier and contractual information Technical and service information | Information you provide in website forms, email enquiries, meeting requests, complaints, service requests, tender communications, marketing preferences and other correspondence. Quotations, orders, delivery details, invoices, payment structures, contract records, customer requirements, mine/site details and business relationship information. Information required to understand your metallurgical, reagent, laboratory testwork, plant trial, product supply or technical support requirements. |
| Website and device information | IP address, device information, browser type, operating system, pages visited, time spent on pages, referral source, cookie identifiers and similar website usage information. |
| Professional and employment-related information | Job title, employer, work history, CV, qualifications, references and other recruitment information, where submitted to MetSoP. |
| Security, compliance and verification information | Information used to verify identity. manage access, prevent fraud, meet legal requirements, investigate incidents and protect MetSoP’s rights, assets and systems. |
6. How we collect personal information
We usually collect personal information directly from you when you submit an enquiry, complete a form, request information, exchange emails, provide business documents, respond to marketing communications, apply for employment, or otherwise communicate with us.
We may also collect information automatically when you use our website, including through cookies and similar technologies.
Where appropriate and lawful, we may collect information from third parties such as your employer, business partners, service providers, public registers, credit or verification providers, logistics providers, professional advisers and other persons involved in a business relationship with MetSoP.
Where information is required and you choose not to provide it, MetSoP may be unable to respond to your request, provide a quotation, evaluate a supplier or client relationship, process an application, perform a contract or comply with legal obligations.
7. Why we process personal information
MetSoP processes personal information only where we have a lawful basis to do so and for specific, defined purposes.
These purposes may include: • Responding to enquiries, requests, complaints and website form submissions. • Providing information about MetSoP, our metallurgical services, reagent solutions, laboratory work, site trials, technical support and related offerings. • Preparing quotations, proposals, tenders, contracts, service arrangements and customer or supplier onboarding records. • Managing client, supplier, service provider, distributor, agent, logistics, laboratory, professional adviser and business partner relationships. • Delivering products, arranging site visits, coordinating technical support, managing trial work, communicating about orders and administering after-sales or service support. • Conducting quality, SHEQ, operational, audit, recordkeeping, risk management, security, fraud-prevention and compliance activities. • Complying with applicable laws, regulations, tax obligations, accounting obligations, procurement requirements, court orders, regulatory requests and legal processes. • Conducting internal analysis, customer satisfaction reviews, business planning, service improvement, reporting, research and statistical analysis. • Sending direct marketing or business development communications permitted by law, including where you have consented or where you are an existing customer and have been given an opportunity to opt out. • Evaluating job applications, CVs and recruitment-related submissions where applicable. • Protecting MetSoP’s rights, property, confidential information, employees, systems, business operations and legal interests.
8. Lawful bases for processing
• You have consented to the processing. • Processing is necessary to carry out actions for the conclusion or performance of a contract. • Processing is required to comply with an obligation imposed by law. • Processing protects a legitimate interest of you or another data subject. • Processing is necessary for pursuing the legitimate interests of MetSoP or a third party.. provided those interests are balanced against your rights and legitimate expectations. • Processing is necessary to establish, exercise or defend legal rights, or to manage legal proceedings.
9.Cookies and website tracking technologies
Our website may use cookies, pixels, tags, analytics tools and similar technologies to operate the website, improve website performance, remember preferences, understand how visitors use the website, support security and where applicable, measure or improve marketing activities.
Cookies are small files placed on your device when you visit a website. Some cookies are essential for the website to function. Others may be used for analytics, preferences or marketing, depending on the website functionality that MetSoP implements.
Where legally required, MetSoP will request consent before using non-essential cookies or tracking technologies. You can also manage cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.
| Cookie type | Purpose |
| Essential cookies | Enable core website functionality, security, page navigation and form submission. |
| Analytics/performance cookies | Help us understand website traffic, page performance, visitor usage patterns and areas for improvement. |
| Functionality cookies | Remember preferences or settings to improve your experience. |
| Marketing cookies | May be used, where activated and lawful, to understand marketing engagement or show relevant business communications. |
10. Direct marketing and communications
MetSop may send you business development communications, technical updates, newsletters, event invitations or information about products and services where permitted by POPIA and other applicable laws.
11. Disclosure of personal information
MetSop does not sell personal information. We may share personal information only where necessary, lawful and aligned with the purposes described in this Privacy Policy.
We may disclose personal information to the following categories of recipients: • IT, website hosting, cloud, cybersecurity, analytics and software service providers. • Professional advisers, including auditors, insurers, accountants, attorneys, consultants and risk advisers. • Banks, payment service providers, logistics providers, couriers and delivery partners where required for business operations. • Laboratories, technical partners, subcontractors or service providers involved in providing or supporting MetSoP’s products or services. • Clients, suppliers, distributors, agents, business partners or mine/site representatives where required for legitimate business purposes or the performance of a contract. • Regulators, statutory bodies, law enforcement authorities, courts, tribunals, SARS, customs authorities or other public bodies where required or permitted by law. • Prospective purchasers, investors or advisers in connection with a proposed or actual merger, restructuring, financing, sale of assets or business transaction. • Any other person where you have authorised disclosure, where disclosure is required by law, or where disclosure is necessary to protect MetSoP’s rights, safety, property or legal interests.
12. Operators and service providers
Where MetSoP appoints third-party service providers to process personal information on our behalf, we will require them to process personal information only in accordance with our instructions, maintain appropriate confidentiality and security measures and use the information only for the purposes for which it was provided.
MetSoP remains responsible for personal information that we process as responsible party, even where an operator performs certain processing activities for us.
13. International transfers
MetSoP is based in South Africa. In limited circumstances, personal information may be stored, accessed or processed outside South Africa, for example where we use cloud hosting, analytics, software, email, support, professional advisory or other service providers located in other jurisdictions.
Where personal information is transferred outside South Africa, MetSoP will take reasonable steps to ensure that the recipient is subject to a law, binding corporate rules, contractual obligations or other safeguards that provide adequate protection for personal information as required by ΡΟΡΙΑ.
14. Security safeguards
MetSoP is committed to protecting personal information against loss, damage, unauthorised access, unauthorised disclosure, unlawful processing, alteration, destruction and misuse.
Our safeguards may include physical security controls, access controls, secure communications, user authentication, information security procedures, confidentiality obligations, backup processes, record retention and disposal controls, supplier due diligence, operator agreements, staff awareness, monitoring of access and usage and incident response measures.
No method of transmission or storage is completely secure. You should avoid sending unnecessary sensitive, confidential or proprietary information through general website forms unless the form is specifically intended for that purpose.
15. Security compromises
If MetSoP becomes aware of a security compromise affecting personal information, we will take reasonable steps to contain and investigate the incident, mitigate harm, notify the Information Officer, notify the Information Regulator and affected data subjects where required by POPIA and improve safeguards where appropriate.
If you believe that your personal information has been compromised through your interaction with MetSoP or our website, please contact us immediately using the contact details in this Privacy Policy.
16. Retention of personal information
MetSoP will not retain personal information for longer than is necessary for the purposes for which it was collected or subsequently processed, unless retention is required or permitted by law, required for legitimate business purposes, required by a contract, required for audit, tax, accounting, regulatory, insurance or professional indemnity purposes, or necessary to establish, exercise or defend legal rights.
When personal information is no longer required, MetSoP will take reasonable steps to delete, destroy, anonymise or restrict the information in accordance with our retention and disposal practices.
17. Your rights
Subject to POPIA, PAIA and other applicable laws, you may have the right to: • Ask whether MetSoP holds personal information about you. • Request access to personal information held by MetSoP. • Request correction, updating or completion of inaccurate, outdated or incomplete personal information. • Request deletion, destruction or restriction of personal information where permitted by law. • Object to the processing of personal information in appropriate circumstances. • Withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal. • Object to or opt out of direct marketing communications. • Lodge a complaint with the Information Regulator regarding alleged interference with the protection of your personal information. • Institute civil proceedings permitted by law.
To protect personal information, MetSoP may require proof of identity or authority before processing a request. Certain requests may need to be made in the prescribed form or processed in accordance with MetSoP’s PAIA manual.
MetSoP may refuse or limit a request where permitted by law, for example where disclosure would affect the rights of another person, breach confidentiality, prejudice legal privilege, interfere with legal proceedings, or conflict with a legal retention obligation.
18. Children
MetSoP’s website and business services are not directed at children under the age of 18. We do not knowingly collect personal information of children through the website without the consent of a competent person or another lawful basis.
If you believe that a child has provided personal information to MetSoP through the website without appropriate authority, please contact us so that we can take appropriate steps.
19. Third-party websites and social media
Our website may include links to third-party websites, social media pages, embedded content, maps, videos or external platforms.
MetSoP is not responsible for the privacy practices, content or security of those third-party websites or platforms. You should review their privacy notices before providing personal information to them.
20. Accuracy of information
Please ensure that any personal information you provide to MetSoP is accurate, complete and up to date.
You may ask us to correct or update your personal information where it is inaccurate, outdated, incomplete or misleading.
21. Changes to this Privacy Policy
MetSoP may update this Privacy Policy from time to time to reflect changes in law, business operations, website functionality or privacy practices.
The updated version will be published on our website with the effective date.
Continued use of the website after publication of an updated policy will be treated as acceptance of the updated policy, to the extent permitted by law.
22. Contact Us
For questions about this Privacy Policy, to exercise your privacy rights, to withdraw consent, to object to processing, to opt out of direct marketing, or to request access to or correction of your personal information, please contact:
Responsible Party: MetSoP (Pty) Ltd Responsible Officer: Yasheen Arjun Mohanlal Email: communications@metsop.com Telephone: 010 100 8436 Physical Address: 56 Amelia Lane, Lanseria Corporate Estate, Lanseria, 1739 Postal Address: Same as Physical Address
23. Complaints to the Information Regulator
If you believe that MetSoP has interfered with the protection of your personal information, we encourage you to contact us first so that we can attempt to resolve the matter.
You also have the right to lodge a complaint with the Information Regulator (South Africa).